Shipping policy

Order Processing

All orders are processed within 1–3 business days after confirmation.

Orders are not processed or shipped on Sundays or public holidays. During high-demand periods, processing times may be slightly delayed.

Once your order is shipped, you will receive a confirmation message or email with tracking details.

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–7 business days
  • Other Locations: 5–10 business days

Delivery times may vary depending on:

  • Location accessibility
  • Courier partner operations
  • Weather conditions
  • Festivals or high-volume periods

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

We may occasionally offer:

  • Free shipping promotions
  • Discounted shipping offers
  • COD availability in selected locations

Order Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS, or WhatsApp depending on the contact information provided during checkout.

Please allow some time for tracking updates to appear after dispatch.

Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

Olive Bay is not responsible for delays caused by:

  • Courier service disruptions
  • Natural events or weather conditions
  • Incorrect shipping details provided by the customer
  • Government restrictions or operational disruptions

If your package appears lost or significantly delayed, contact us and we will assist in resolving the issue.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • Orders may be canceled if undeliverable

Olive Bay is not responsible for failed deliveries caused by incorrect customer information.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the package and product
  • A brief description of the issue

We will review the case and provide an appropriate resolution.

International Shipping

Currently, Olive Bay may or may not offer international shipping depending on product availability and region.

For international orders:

  • Customs duties or import taxes are the responsibility of the customer.
  • Delivery timelines may vary based on customs clearance.

Contact Us

For shipping-related questions or support, contact:

Olive Bay
Email: supremekart0@gmail.com