Refund policy
At Olive Bay, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We offer a 10-day return policy, which means you can request a return within 10 days of receiving your order.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- Original packaging, tags, and proof of purchase are required.
- Items returned without prior approval will not be accepted.
To initiate a return, contact us at:
Email: supremekart0@gmail.com
Once your request is approved, we will provide return instructions and the return shipping address.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive:
- a damaged item,
- a defective product, or
- the wrong item,
contact us immediately at supremekart0@gmail.com with clear photos of the issue so we can resolve it promptly.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personal care and hygiene products
- Customized or personalized products
- Perishable goods
- Hazardous materials or flammable products
- Gift cards
- Sale or clearance items
If you are unsure whether your item qualifies, contact our support team before placing a return request.
Exchanges
If you would like a different item, size, or variant, we recommend returning the original item first. Once the return is approved, you may place a new order separately.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Processing may take 7–10 business days depending on your bank or payment provider.
If you have not received your refund after 15 business days from approval, contact us at: